Returns Policy

Australian Consumer Law

Our goods come with consumer guarantees under Australian Consumer Law that cannot be excluded. If a product has a major problem, you may choose a refund or replacement. For other failures, you may be entitled to a repair, replacement or refund as provided by law. You may also be entitled to compensation for reasonably foreseeable loss or damage.

These rights apply regardless of the change-of-mind rules below, including to sale and personalised products. They are not limited to 30 days and do not depend on having the original packaging.

Change-of-mind returns

We retain our 30-day change-of-mind return period: contact us within 30 days of receiving your item. Items must be unworn or unused, with tags and original packaging, and accompanied by proof of purchase. Personalised or custom-made items, sale items and gift cards are excluded from change-of-mind returns, without limiting rights under Australian Consumer Law.

How to request a return

Email lotuspeaksco@gmail.com with your order number, the item and the reason for the return. For damaged, faulty or incorrect items, include photos if reasonably available. Contact us before posting items so we can provide the correct return address and instructions. This process does not remove your statutory rights.

For accepted returns, we will provide a return shipping label and instructions. If a product is confirmed faulty, we will cover reasonable return postage costs, including reimbursing reasonable costs you have already paid.

Exchanges and refunds

For change-of-mind exchanges, contact us to arrange a return before placing a replacement order. We will notify you after assessing a return. Approved refunds are returned to the original payment method within 10 business days; your bank or payment provider may take additional time. Contact us if more than 15 business days have passed since approval. Statutory remedies will be provided within the time required by applicable law.