Privacy Policy

Last updated: 7 September 2026

LOTUS PEAKS operates www.lotuspeaks.com.au from NSW, Australia. This policy explains how we handle personal information when you browse our store, contact us, subscribe to updates or place an order.

Information we collect

Depending on how you use our store, we collect contact details, delivery and billing details, order and payment-confirmation information, account information, and messages you send us. Shopify and our service providers may also collect device, browser, IP address and website activity information through cookies and similar technologies. Payment providers process the payment credentials needed to complete transactions.

How we use information

We use information to operate the store, process and deliver orders, provide support, manage returns, maintain accounts, prevent fraud, improve our services and meet applicable legal obligations. If you subscribe to marketing updates, you can unsubscribe using the link in our emails. Order and service messages may still be sent where necessary.

Service providers and overseas processing

We share information as needed with Shopify, payment providers, delivery and fulfilment providers, and other providers supporting our store. We may also disclose information when required by law or to protect legal rights. Shopify and other providers may store or process information outside Australia. See Shopify’s Privacy Policy for information about its handling of personal information.

Cookies and choices

Cookies support functions such as the cart, account preferences and store analytics. Depending on the features in use, cookies and similar technologies may also support marketing. You can manage cookies through your browser and any privacy controls displayed on our site. Blocking some cookies may affect store functionality. See Shopify’s cookie information.

Security and retention

We take reasonable steps to protect personal information. No online service can guarantee absolute security. We retain information as needed to provide services, maintain business records, resolve disputes and meet applicable legal obligations.

Access, correction and complaints

Contact lotuspeaksco@gmail.com to ask about your information, request access or correction, request deletion where available, or raise a privacy complaint. We may need to verify your identity. We will consider requests and complaints in accordance with applicable law. If you are dissatisfied with our response, you may contact the relevant privacy regulator, including the Office of the Australian Information Commissioner where it has jurisdiction.

Updates and contact

We may update this policy as our services or obligations change. The current version will be published here with its update date. For privacy enquiries, email lotuspeaksco@gmail.com.